| Personnel standard | Initial audit (1st and 2nd stage) | Surveillance (2nd stage) | Renewal (1, 2 or 2 stage) |
|---|---|---|---|
| 1 to 50 | 4 | 2 | 3 |
| 51 to 100 | 5 | 2 | 3 |
| 101 to 250 | 6 | 2 | 4 |
| 251 ~ 500 | 7 | 3 | 4 |
| 501 ~ 1,000 | 8 | 3 | 5 |
| 1,001 ~ 2,000 | 9 | 3 | 6 |
| 2,001 ~ 5,000 | 10 | 4 | 7 |
| 5,001 or more | Increase as above | ||
* The number of screening days (MD) means 8 hours per day, and includes lunch / appropriate breaks / administrative time (within 20% of the total time) to prepare for the review.
* Based on the number of employees of companies that fall within the scope of ISO 10002 customer satisfaction management system certification. (Including non-regular workers, temporary workers, contract workers, etc.)
* The number of days may be added or decreased depending on the business process of the submitted company when applying for certification. (This applies when submitting data.)
(For example, if you submit an organization chart, work process, or organizational work introduction data, those who do not fall within the scope of certification are excluded.)
* For recommended services such as gap analysis, preliminary audit, and internal audit training, costs are calculated according to the organization applying and optional items.
