ISO 10002(Customer Satisfaction Management System)
The Customer Satisfaction Management System is a global standard management system standard developed by the International Organization for Standardization (ISO) developed to effectively and efficiently handle customer complaints that may occur during all types of commercial or non-commercial activities of the organization.
ITS, the renowned Korean ISO certification reviewer, aims to cultivate internationally certified professional instructors and judges with global competitiveness for effective training and review of the ISO 10002 standard and customer satisfaction management system.
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